FAQs

All your Questions answered

FAQ's about our cottages

Real questions with useful answers!

How are you responding to the current Covid situation?
We are taking the situation very seriously and have worked out some new policies and procedures to make the Cottages as safe as possible.
To help with the cleaning we have removed some "bits and bobs type" items such as reducing the number of books, pens and stationery that are too difficult to keep clean. Some ornaments have been removed to facilitate cleaning of surfaces and reduce dust traps.
Have you changed your cleaning regime as a result of Covid?
Yes. The cottages have their own permanent cleaning staff directly employed by Postcard Cottages. We don’t use agency staff. We are asking the housekeepers to take longer to clean and to concentrate on disinfecting surfaces as well as cleaning. We have selected products to clean and disinfect the cottage.
Are you providing any cleaning materials for guests to use?
Yes. We have carefully chosen both antibacterial and anti-viral products for guests to use during their stay free of charge. Additional soap and handwash is also provided. In addition we are giving guests additional washing machine and dishwasher detergent so clothes can be washed and dishes kept clean.
Are you expecting guests to make any special arrangements during their stay?
We want you to enjoy your holiday and to stay safe. So, not particularly but we would like to remind you to respect your neighbours in terms of social distancing as well as being careful when you are out and about. Please use the dishwasher on the hottest setting particularly when you set it going just before departure. If you show viral symptoms during your visit please go home as soon as possible and advise us of the situation so the Cottage can be deep cleaned.
How do I get the keys for the cottage when we arrive?
Once you have made your booking you will be sent a "Pre Arrival Information" sheet with full details of how to get the keys. There is a key safe and you will be sent the access code.
Are there any shops nearby?
Yes! Sainsbury, Tesco and M&S food all have branches in Ashbourne. Sainsbury and Tesco deliver. Just make sure the delivery is set up for after you arrive. Try the Farm Shop at Newhaven it is excellent.
Will the heating be on when we arrive?
Yes certainly .. well it depends on the time of year! When needed the heating will be switched on. The hot water is always ready to use when you arrive. The heating, hot water and electricity costs are al included. Full information on how to regulate the heating is in the guest information folder.
Can I bring my dog(s)?
Yes, certainly.. well behaved dogs are very welcome.
Do you provide towels and linen?
Yes we do, there are two towels per person and the beds are made up ready for you. There are also tea towels in the kitchen.
I need a cot is there one available?
Yes you can request a cot, stairgate and highchair at time of booking. All free of charge. Please bring your own cot linen and bedding.
Is there a dishwasher?
Yes ... and we provide enough wash tablets for your stay, washing up liquid and J cloths are also provided free of charge.
Is there a washing machine?
Yes there is a washing machine.
Is there Wi-Fi?
Yes, a dedicated broadband is connected and there is a wi-fi router. The code is in the guest information folder.

FAQ's About the area

Are there any good pubs nearby?
Yes ... excellent pubs within walking distance and some discounts available, details are given in the individual cottage pages, book early to avoid disappointment!
Can I use my own bike on the Tissington Trail?
Yes ... it is great for family and individual biking, you can also rent bikes locally at Ashbourne and Parsley Hay SK17 0DG
How far is it to the local towns and shops?
The Peak District is a relatively small geographic area with good centres for shops at Bakewell, Ashbourne and Buxton. Derby and Matlock are larger centres.

For any additional questions please drop us an e mail and and we will do are best to answer your questions.